How to Retry Stripe Payments Using Backup Credit Cards

  1. Home
  2. Knowledge Base
  3. Mobile
  4. How to Retry Stripe Payments Using Backup Credit Cards

1. Open the menu and tap on Charges

Sidebar Nav Charges

2. Locate and tap on the declined charge you want to retry.

EDU-MBL-Retry2

3. View the Charge Detail

EDU-MBLRetry3

4. Under Card Details, tap on the > button to switch payment methods.

EDU-MBL-Retry4

Example: switching from Visa to MasterCard

 

5. Tap Retry at the bottom of the screen to charge the new payment method.

EDU-MBL-Retry5

For details on adding payment options to your customer’s detail, see here: https://www.getcontrol.co/knowledge-base/export-customers-csv-files/

Was this article helpful?

Related Articles

×