Customer Service Mistakes SaaS Companies Must Avoid

Customer Service Mistakes SaaS Companies Must Avoid

This article is a guest post by Harsh Vardhan, Content Marketer at Hiver.  The revenue model of SaaS companies is dependent on repeat customers, making exceptional customer service experience a big differentiator. In fact, SaaS companies which have successfully made...
Actionable vs Vanity Metrics: Which Ones Matter?

Actionable vs Vanity Metrics: Which Ones Matter?

Measuring metrics and KPIs is part and parcel of running a successful business operation. There isn’t a CEO in the world who will tell you otherwise. But are business operators clued up as to which metrics you want to explore full throttle and which can be left by the...
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